Turn Your Customer Complaint into a Positive
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customers complaint into a positive.1. ListenWhen a customer comes to you with a complaint about one of your products or services, ... more...

Suicide Survivor
Suicide is a nightmare for survivors of loved ones. Death in itself is hard to cope with but when someone you love intentionally takes their life, this pain is somehow multiplied many times over. Your mind races with unanswered questions and your heart pounds in shock then it hits you. They are ... more...

Alliance Turning Towards the Financial Dark Side
Following in the footsteps of many of its high street competitors, Alliance and Leicester has announced that it will no longer accept new customers onto its Online Saver and Direct ISA accounts. The interest rate for the Online Savers account is also being cut from 5.35% to a straight 5%.Richard ... more...

Know Your Product Before You Sell It
Product knowledge is by far the most important key ingredient to posses when it comes to selling your product.Before you sell your product, make sure you know it inside and out, you wouldnt want to be caught without an answer if your prospect had a specific question.Think about it, if you were ... more...

Recommending Products Vs. Selling Them
Some of the best sales people I have ever met, were able to meet all of their sales goals without ever selling a thing. They simply recommended their products to their customers.They were able to do this because they spent years building their book of business.Whenever a current customer walked ... more...

Putting Benefits Before Features
Having spent so many years in retail, I always enjoy being on the listening end of a sales persons presentation.As I listen patiently and attentively, I privately critique the sales person as they make their pitch.I look for certain things, the basics, are they making eye contact with me, do they ... more...

How to Get Your Customer Talking
Before we can sell our products to our prospective customers, we must first get to know them and their needs. The best way to do this is to get them talking.When you approach a prospective customer, it can be a challenge to get the customers attention, let alone getting them to strike up a ... more...

Presenting Your Product
We all know the expression you only get one chance to make a first impression, well it holds true when it comes to presenting your product to your customer.For starters, the last thing you want to do when a customer walks into your office is present the first product that pops into your head.Before ... more...

5 Things In Selecting The Best Mortgage - You Should Know
Your goal is not only to find the best rates and programs, by searching through a huge number of lenders products, and save yourself thousands of dollars on mortgage payments every year, but also, to save time and hassle by simplifying the loan process and reducing the paperwork. Here are some ... more...

Rebuilding After Katrina: Smart Energy Choices
Energy efficiency has been part of the American lexicon since 1978 when the Energy Policy Act was first enacted. Since then, energy efficient homes and increased use of renewable energy resources have become the norm in states like New York and California. Policies and programs have supported these ... more...